We want you to be completely satisfied with your SKLPT purchase. If a product isn’t right for you or you experience an issue, you’ll find the essential information about returns and claims below.
Returns
When purchasing through our online store, as a consumer you have the right to withdraw from the contract without giving a reason within the statutory period of 14 days from the date you receive the goods.
If you wish to return an item, please contact us at info@sklptwear.com and include your order number.
Return Conditions
Please ensure that returned items are appropriately protected from damage during transit.
When trying on a product, we recommend handling it carefully and only to the extent necessary to determine its characteristics, size, and functionality.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their characteristics and functionality.
Return Shipping Costs
When exercising your right to withdraw from the contract, the customer is responsible for the direct cost of returning the goods, unless applicable law or specific circumstances provide otherwise.
Refunds
Once we receive your notice of withdrawal, we will refund the applicable payments within the statutory timeframe and in accordance with applicable law.
We may withhold the refund until the goods have been returned to us or until you provide proof that they have been sent back, whichever occurs first.
Your refund will be issued using the same payment method used for the original transaction, unless otherwise agreed.
Claims
If your product is defective or you received an incorrect item, please contact us as soon as possible at info@sklptwear.com.
Please include:
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your order number,
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a brief description of the issue,
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photos of the product, if they may help us assess the issue.
We will review and process your claim in accordance with applicable law.
Contact
If you have any questions regarding a return or claim, please contact us at:
We’ll be happy to help.